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Shipments & Deliveries
The order will be shipped by courier DHL. Shipping costs will be charged and may vary depending on destination. DHL service is available from Monday to Friday. Delivery times depend on the country of destination;
if duties are not calculated at the checkout or are below 10€, the duties amount on the checkout will be refunded and You might pay them to the courier upon receipt of the order.
GENTE Roma will ship from Monday to Friday all the orders within 24 business hours

The shipment might be delayed if bank transaction checks are needed. Furthermore, delays may depend on customs clearance or on problems with the order delivery for reasons of force majeure or if the destination is not easily reachable. Customers can check the order status on the site using the tracking number provided in the shipment confirmation e-mail. We recommend that customers check parcel condition before signing for the delivery. If the package is damaged, we suggest to refuse or to sign the receipt with reservation. In these cases or if the delivery has been signed by an unauthorized person, customers must contact immediately DHL or our Customer Service by phone or e-mail. If the delivery is not possible (e.g. the address and the information provided are not correct, the customer is absent or refuses the order), shipping and customs costs will be deducted from the final refund.

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